Draft — pending legal review. This policy has not yet been reviewed by a lawyer.

Refund Policy

Last updated: October 5, 2026

Gem purchases

• You can request a refund within 14 days of purchase if you haven't spent any of the Gems from that purchase.
• Once Gems from a purchase have been spent, that purchase is generally not refundable, except where the law requires otherwise.
• If you were charged but didn't receive your Gems, or were charged twice, tell us and we'll fix it or refund you.
• When a purchase is refunded, the Gems from it are removed from your balance.

Points

Points are earned by playing, can't be bought, and have no cash value, so they can't be refunded for money. If you lose Points because of a bug or outage, contact us and we'll review your transaction history and restore them where appropriate.

Chargebacks

If you dispute a charge with your bank, we may pause the account while the dispute is reviewed. Please contact us first; it's usually faster.

How to ask

Use Help & support → "Payment issue" and include the date and amount. We aim to reply within 3 business days.